Further Reading

Creating a Blameless Culture#

Books#

• The Field Guide to Understanding Human Error (Sidney Dekker)
• Crucial Accountability (Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield)

Articles#

• Blame. Language. Sharing. (Lindsay Holmwood)

Talks#

• "Three analytical traps in accident investigation" (Johan Bergstrom)
• "Two views on Human Error" (Johan Bergstrom)
• Advanced PostMortem Fu and Human Error 101 (Velocity 2011) (John Allspaw)

How to Analyze Incidents#

Articles#

• The Infinite Hows (John Allspaw)

Documents#

• Postmortem Action Items: Plan the Work and Work the Plan (John Lunney, Sue Lueder, and Betsy Beyer)

Process and Mechanics of Postmortems and Retrospectives#

• The Agile Retrospective Wiki